Additional Information
Job Number
Job CategoryOwner Services
LocationEurope Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1EN
ScheduleFull Time
Located Remotely?N
Position Type Management
Position Summary
The Manager, Owner & Partner Relations is a key member of the EMEA Owner & Partner Relations team, responsible for supporting the operational and commercial excellence of Marriott's portfolio across the region. The role works in close collaboration with the broader organization and cross-functional teams to ensure owners & Partners operate in alignment with Marriott's brand standards and strategic objectives.
Scope
* Location requirements: Fetter Lane, London
* Language Requirements: High proficiency (speaking, reading and writing) in English is required.
* Secondary Language: A minimum of one additional language required
* Travel Requirements: There is a 10%-25% business travel required
* Background: Experience from hospitality chain environment preferred
Key Responsibilities
Owner & Partner Engagement
* Serve as a liaison between Marriott and Owners & Partners, fostering strong relationships and ensuring alignment on business goals.
* Support the onboarding and integration of new franchise properties.
* Assist in resolving operational challenges and escalating issues as needed.
Operational & Commercial Support
* Collaborate with internal stakeholders to ensure brand compliance and service delivery across all operational areas.
* Provide support across commercial functions including digital, marketing, public relations, sales, revenue management, and finance.
Business Support
* Coordinate owner-facing workshops and maintain shared resources such as calendars, inboxes, and contact databases.
* Support administrative tasks including development meeting preparation, inventory adjustments, and operational approvals.
* Assist with onboarding new team members and contribute to owner event planning and logistics.
Business Analysis
* Prepare monthly performance decks and dashboards for EMEA and regional reviews.
* Track franchise agreement expiries, performance tests, and compliance initiatives.
* Train team members on accessing and interpreting relevant data.
* Monitor accountability metrics and proactively flag performance risks.
Candidate Profile
Successful candidates should possess knowledge and experience as follows:
* Bachelor's degree in hospitality, Business Administration, or a related field; advanced degree preferred.
* Experience in hotel operations, franchise management, or owner relations within the hospitality industry.
* Strong understanding of commercial functions and their impact on hotel performance.
* Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
* Strong analytical skills and attention to detail.
* Ability to work effectively in a matrixed, multicultural environment across multiple markets.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.