Job Description
2nd Line Engineer - Growing Managed Services Provider
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
* Provide high-quality 2nd line support across a broad customer base
* Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
* Handle escalations from the 1st Line team and take ownership of more complex incidents
* Support project delivery, migrations, and infrastructure improvements
* Maintain accurate documentation and contribute to internal knowledge sharing
* Deliver remote and occasional on-site support when required
Required experience:
* Strong experience with the Microsoft ecosystem, including:
o Microsoft 365 administration
o Azure AD / Entra ID
o Windows Server (2016/2019/2022)
o Exchange Online, SharePoint Online, Teams
* Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
* Experience working within an MSP or multi-customer environment
* Confident troubleshooting hardware, software, and cloud-based issues
Highly Beneficial:
* Exposure to Google Workspace
* Experience supporting macOS devices
* PowerShell or other scripting knowledge
* Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK.