Customer Service Assistant - Southampton Airport - £11.25 per hour - 4 on, 4 off Are you customer focused? Do you enjoy being active whilst you work? If you answered yes to these questions, then this be may the role for you! An exciting opportunity has arisen for a Customer service assistant working with our team at Southampton Airport. Customer service assistants are extremely important for the safe and efficient running of our business. You will be working shifts on a 4 on, 4 off basis. Duties will include, but are not limited to:
1. To carry out patrols on foot or in the company vehicle as required or directed.
2. To carry out manual car park counts of all car parks and ensure data is recorded
3. To complete vehicle defect sheets prior to using any company vehicle.
4. To assist customers in distress or in need of assistance, i.e. utilising the power pack for flat batteries.
5. To monitor the appearance of the car parks and working areas, acting to ensure that company standards are achieved and maintained.
6. To ensure that should a piece of equipment fail due to technical issues, appropriate laminated signage is displayed
7. To ensure compliance with customer procedures and the handling of money
8. To be able to use relevant systems to ensure car park is maintained efficiently (full training will be provided).
9. To ensure that all car parks are gritted in inclement weather making sure that relevant signage is visible for all customers.
10. To be visible in the car parks and ensure that any customer enquiries are dealt with professionally and in a polite manner
11. To engage in radio communication with the APCOA bus drivers
12. To answer the intercom in a professional manner and deal with all queries in accordance with APCOA’s operating procedures.
What you'll bring:
13. Great communication skills
14. Smart, professional appearance
15. Flexible and self-motivating
Does this sound like you? Do you think you have the skills to do this role? Click "apply" now and one of our team will get back to you shortly.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.