Service Coordinator
Salary - £25,000 - £26,000
Working Options: On-site
Job Type: Permanent
Town / City: Huyton – Liverpool
County: Merseyside
Job Reference: JWHU533
About the Role
Are you ready to take ownership of coordinating and supporting service operations within a busy and customer-focused environment?
As a Service Coordinator, you will play a central role in planning, scheduling, and delivering service work, while ensuring communication flows smoothly between customers, technicians and suppliers. If you enjoy problem-solving, staying organised and supporting successful outcomes, this could be the role for you.
What’s in it for you?
* £25,000 - £26,000
* 25 Days holidays + bank holidays
* Company pension scheme
* Monday to Friday (Earlier finish Friday’s)
* Supportive, friendly team culture
* Opportunities for professional development and progression
Key Responsibilities
* Respond to enquiries and follow internal communication standards within the service planning system
* Coordinate and schedule service activities at the local station
* Plan service delivery, including assigning resources and preparing job instructions
* Process documentation promptly to ensure accurate and timely customer invoicing
* Handle complaints and manage Non-Conformance Reports (NCRs)
* Support service quotation processes and receive customer requests
* Arrange transport and logistics (including barges/cranes where required)
* Communicate with customers, suppliers, ports and subcontractors
* Ensure accurate transportation and service-related documentation is issued
* Maintain capacity planning calendar, equipment availability, SOA stock and workspace
* Ensure spare parts are sourced and ready prior to service execution
* Support technicians during service work and ensure manuals and checklists are available
* Monitor and close all relevant work and service orders
* Create and process invoices in SAP (including annual S30 invoicing)
* Issue service reports and certificates immediately after job completion
* Streamline communication and operational processes
* Identify improvement opportunities and support solution development
About You
* Customer-focused with excellent communication skills (verbal and written)
* Strong organisational, coordination and follow-up skills
* Technical understanding of service or maintenance environments is beneficial
* Reliable team player with a proactive and positive attitude
* Able to work professionally and uphold company values
To Apply Contact:
Jasmine Williams
Commercial Manager
0151 209 2050
jasmine.williams@aspion.co.uk
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