Overview
Join to apply for the Customer Service Advisor role at Agria Pet Insurance
This range is provided by Agria Pet Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Role
We’re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you’ll be responsible for both inbound and outbound calls. You’ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Monday 13th October and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. Please note, this role is being offered on a 12 month Fixed Term Contract basis.
What you’ll be doing
* Answer all Customer and Claims incoming calls efficiently and professionally
* Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
* Objection handling including; policy cancellations, premium increases, Claims decisions
* Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
* Deal and attempt to resolve customer complaints
* Record and maintain accurate policyholder information using the in-house computer systems
* Maintain a thorough working knowledge of all policy terms and conditions
* Ensure all company and departmental policies and procedures are adhered to at all times
What we’re looking for
* Previous experience of working in a customer contact centre environment
* Effective questioning and listening skills
* Good organisational and interpersonal skills
* Ability to work under pressure and to tight deadlines
* Computer literate (MS Office) with keyboard skills
* Precise comprehension and ability to communicate clearly in both verbal and written form
* Ability to work to agreed performance targets
* Ability to work independently and as part of a team
* Takes ownership by using Initiative and problem solving
* Enthusiastic and with a passion to achieve positive results
* Proactive attitude to learning new things and a fast learner
What we offer
* 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday
* Opportunity to buy/sell up to 5 days annual leave per calendar year
* Pension and Life Assurance scheme
* Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
* Health and wellbeing support including Health Cash Plan and mental health resources
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Consumer Services
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