Job Description
Duty Worker - West London
West London Competitive Hourly Rate + Holiday Pay Ongoing Contract Full-Time HoursWe are currently recruiting for a Duty Worker to join a supported housing service in West London. This is an excellent opportunity for someone with experience in hostels, hotels, supported accommodation, housing, maintenance, or front-of-house environments who is passionate about supporting vulnerable people.
Key Responsibilities
* Manage the front desk and act as the first point of contact for residents and visitors.
* Carry out regular wellbeing and welfare checks with clients.
* Conduct Health & Safety checks and report any maintenance or safety concerns.
* Support with general housing management duties and occupancy-related tasks.
* Assist residents in attending appointments and accessing relevant services.
* Maintain accurate records, case notes, incident reports, and handovers.
* Work closely with colleagues and external agencies to ensure residents receive appropriate support.
* Promote a safe, welcoming, and supportive environment for all residents.
Requirements
Experience within a hostel, hotel, supported housing, homelessness, housing support, concierge, reception, customer service, or maintenance setting. Strong administrative and IT skills, including accurate record keeping. Ability to manage a busy front desk and prioritise workload effectively. Understanding of safeguarding, professional boundaries, and Health & Safety practices. Excellent communication and interpersonal skills.
Desirable
* Experience supporting vulnerable adults.
* Knowledge of housing and homelessness services.
* Experience completing welfare checks, incident reporting, and handovers.
Volunteer experience will be considered, particularly where it involves supporting vulnerable individuals, housing services, hostels, shelters, community projects, or customer-facing roles.If you are looking for your next opportunity and have relevant experience, we'd love to hear from you. Apply now with your updated CV.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.