Overview
This is a fixed term post. The successful candidate should be familiar with the following IT systems used to provide the service: Medisoft/MediSIGHT, Netcall Liberty Converse, Cerner Millenium EPR, Microsoft Teams and 365. Familiarity with the Oxfordshire MECS service is also required.
Responsibilities
* To work closely within the eye casualty team to deliver a comprehensive telephone triage service to the highest standards of quality and care, and to make autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
* To work within your level of competency and within eye hospital guidelines, seeking advice from and senior colleagues as required for safe practice.
* To utilise a range of IT systems to access the phone line, multiple electronic patient records systems, and to record relevant findings and triage outcome management plans.
* Liaise with community optometry colleagues, GPs, ophthalmologists and other professional groups, as needed on a case-by-case basis.
* To work efficiently to maximise the number of calls actioned each session.
* To undertake administrative duties as agreed by the Line Manager relevant to the Telephone triage role.
* To participate in and contribute as required to teaching and training relating to the role.
* Undertake clinical audit as required.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, with a focus on the values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a family member. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Details
Date posted: 11 September 2025
Pay scheme: Agenda for change
Band: Band 7
Salary: £47,810 to £54,710 a year PA pro rota
Contract: Fixed term
Duration: 12 months
Working pattern: Part-time
Reference number: 321-NOTSS-7338455-B7
Job locations: Oxford Eye Hospital, John Radcliffe Hospital Headley Way, Oxford, Oxford, OX3 9DU
Job description
To work closely within the eye casualty team to deliver a comprehensive telephone triage service to the highest standards of quality and care, and to make autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
To work within your level of competency and within eye hospital guidelines, seeking advice from and senior colleagues as required for safe practice.
To utilise a range of IT systems to access the phone line, multiple electronic patient records systems, and to record relevant findings and triage outcome management plans.
Liaise with community optometry colleagues, GPs, ophthalmologists and other professional groups, as needed on a case-by-case basis.
To work efficiently to maximise the number of calls actioned each session.
To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.
To participate in and contribute as required to teaching and training relating to the role.
Undertake clinical audit as required.
Person Specification
Essential
* Ability to manage EED patients via telephone consultation
* Evidence of working autonomously in this role
Desirable
* Post graduate qualifications in related field
Other information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Guidance can be found here: Criminal records checks for overseas applicants.
UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Oxford University Hospitals NHS Foundation Trust
Address: Oxford Eye Hospital, John Radcliffe Hospital Headley Way, Oxford, Oxford, OX3 9DU
Employer's website: https://www.ouh.nhs.uk/
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