Our Incora Story is really taking off – we’d love you to join us for the journey! We are currently seeking an exceptional Quality professional to join us as a Customer Quality Engineer at our site in Derby. As the leading supply chain solutions business in the aerospace industry, our Customers are at the heart of our business. As a Customer Quality Engineer, you will work with designated customers to provide an accurate review of performance and a quick response to any customer enquiries. Additionally, you will seek to improve performance to designated customers through robust containment/problem resolution. You will manage time sensitive issues using initiative, accuracy and pace. You will also conduct audits whilst engaging management in the findings, conclusions and actions, supporting the drive for continuous improvement.
Key Responsibilities
* Non-conformance management including containment activity on site at Incora, and at Customer sites when required.
* Daily input into MRB (Material Review Board), dealing with both supplier and onsite non-conformance issues and their resolution.
* Support the Supplier Quality team by ensuring that issues are raised in a timely manner along with accurate supporting data to allow a swift resolution.
* Interfacing with the Customer Solutions team to understand mission critical issues that need Quality support to resolve.
About You
* Ideally you will possess either a HNC or HND in Mechanical or Manufacturing Engineering although we welcome applications from time-served Engineers without either qualification. Sigma or Lean accreditation is desirable but not essential.
* You will have experience of problem resolution via root cause analysis and have applied this ideally in the aerospace or automotive sectors. Experience in ‘industrial’ rail sectors is also desirable.
* You will be accustomed to meeting customer needs, understanding and actioning customer requirements as and when required.
* Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
* Values: Courage – Take ownership for issues and problems; Collaboration – Share knowledge and experience with others; Commitment – Focus on ensuring internal and external customer expectations are met in a timely way; Community – We value our world and everyone who shares it.
Benefits
* Starting salary between £32,000 and £42,000 per annum depending on experience.
* Eligibility for incentive programs.
* Generous company pension scheme including 4 times salary life cover.
* Health cash plans to help you and your family save money and stay well.
* Green Travel Allowance for employees who use green transport to travel to work.
* Generous discounts portal available only to Incora employees.
* Support for career development and participation in the Incora Story.
Diversity & Inclusion
We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
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