The Opportunity
Are you a proactive IT professional looking to move beyond basic support and into digital transformation?
We are representing a premier regional Professional Services firm (130+ users) seeking a versatile IT Assistant to join their established team. This newly developed role is for someone who enjoys a hybrid of high-quality technical support and cutting-edge project work, including AI adoption, PowerBI, and API integrations.
The Role
Working across the firm’s regional office network, you will be a visible, “hands‑on” presence. You will support a high-performing user base of consultants and partners while working closely with the IT Director to modernize the firm’s technological footprint.
Key Responsibilities
* Technical Support: Deliver rapid-response hardware and software troubleshooting for a demanding, deadline-driven environment.
* Digital Innovation: Assist in the roll-out of AI solutions and help build PowerBI reports to unlock the value of the firm’s data sets.
* System Integration: Become an “Advanced Administrator” in industry-specific software and explore API usage to build seamless system integrations.
* Training & Education: Lead IT inductions for new joiners and conduct small-group workshops on maximizing Microsoft 365 functionality.
* Security & Compliance: Maintain the firm’s Cyber Essentials accreditation and develop “How-To” resources for the company intranet.
The Ideal Candidate
This role requires a unique blend of technical curiosity and “people skills.” You must be comfortable translating complex tech into sensible solutions for non-technical staff.
* Background: Experience in a structured IT Support environment (Accountancy, Insurance, or similar Professional Services experience is highly desirable).
* Tech Stack: Strong proficiency in Microsoft 365 and hardware setups. A proactive interest in data visualization (PowerBI) or automation is a significant advantage.
* Character: A “can‑do” attitude with the resilience to maintain composure and a sense of humour in a face‑paced, high‑pressure environment.
* Mobility: Due to the multi-site nature of the firm, you must have a full driving licence and access to your own vehicle for regular travel between regional sites.
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