Company Description
Courtyard by Marriott, a part of Marriott International’s portfolio, is the largest hotel brand within the company, boasting over 1,100 hotels across more than 50 countries. Known for its commitment to helping guests pursue their passions, Courtyard ensures a welcoming and comfortable stay for every traveler. As proud members of Marriott Bonvoy, we uphold the values of exceptional service and hospitality worldwide, offering guests memorable experiences wherever they are.
Role Description
This is a full-time, on-site role for a Night Supervisor at Courtyard by Marriott located in Keele. The Night Supervisor will oversee nightly operations, ensuring the safety and comfort of guests during nighttime hours. Day-to-day responsibilities include supervising night audits, handling guest inquiries and complaints, coordinating with other departments, ensuring facility security, and maintaining high standards of customer service excellence.
Qualifications
* Strong supervisory and team management skills to efficiently oversee operations and staff during night shifts.
* Customer service and communication skills to address guest needs and resolve issues promptly and professionally.
* Organizational and problem-solving skills for handling night audits, security protocols, and operational challenges.
* Basic knowledge of hospitality systems and procedures; experience with property management systems is a plus.
* Flexibility to work night shifts and a collaborative attitude to coordinate with various hotel departments.
* Previous experience in a similar hospitality or supervisory role is highly desirable.
* Further education in hospitality management is an advantage.
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