Job Description Role Title: Credit Controller Role Designation: Process Executive Reporting Manager: Credit Control Manager Job Level: 2 Location: Rubery, Birmingham About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915 employees from over 80 nationalities, as of June, 2018. Key Responsibilities & Deliverables: • Credit Controlling a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target • Effective management of FSCM system, adhering to best practice guidelines • Facilitating debtor payment to agreed terms, taking actions to address late payment, through effective and timely management of FSCM • Reconciling accounts on a monthly, termly and annual basis • Ensuring timely and accurate allocation of all payments received on designated ledgers • Attending monthly reviews with the Regional Managing Director and Financial Controller to highlight debt risks and opportunities • Ensuring accurate client details are maintained on the sales ledger including diary notes and that accounts are regularly reconciled and updated • Ensuring that credit control best practice standards are adhered to • Working towards monthly individual objectives, to reduce overdue debt • Reviewing the ledger with the Credit Control Team Manager on a monthly basis to highlight risks, concerns and opportunities • Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness themselves, their team and the Credit Control Department • Providing detailed information to facilitate timely completion of Debt Reporting in preparation of Executive Weekly Meeting • You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes Essential Criteria: • Excellent verbal and written communication skills • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem solving skills • Advanced competency with MS Excel • Commitment to get the job done which may require work outside of normal outside office hours Desirable Criteria: • Previous experience in a Credit Control role gained within a fast paced organization • A positive outlook, always displaying a can do approach to all work matters • Determined to succeed and flourish during times of change. Job Level 2 Job Description Core Competencies: Key Indicators: Customer Orientation: • Service orientation • Responsiveness Analytical Ability: • Problem Solving High Impact Communication: • Clarity in communication, grammar & sentence constructions Learning & Innovation: • Openness to new ideas • Learning Orientation