Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? As our Operations Support you'll be a key member of the Smart Metering Operational Team. You'll be responsible for the performance within Smart Metering to ensure that we achieve all specified KPIS and regulatory targets. You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLA’s. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance. You'll be responsible for all performance reporting for Plumbers KPIs, which ensure we are achieving against client KPI targets. Manage and deliver all Plumbing project work, as required example - Riser Cupboards, Analysis data to create and produce work batches for plumbers to attend. You'll ned to manage all resource activities, annual leave, sickness trackers and escalate where gaps arise. Ensure all mandatory training is allocated to minimise operational disruption. Ensure training is attended prior to expiration to ensure 100% training compliance across the plumbing teams. Complete plant compliance checks and ensure PUWER audits are completed, and actions are escalated. Collate stock sheets and escalate to relevant party for sign off and approval. Completion of desk top audits, review and sign off FYLD audits and issue relevant PTW - escalating any issues as they occur. Monitor Samsara, Asset Go & People Safe systems to escalate any issues and ensure the plumbing team are working safely and compliantly. Process any van PCN’s as they are received. Set up all required accounts and activations and ensure these are deactivated as per the leaver’s procedures - SIRT, FSL, TEAMS, Phones etc. What You’ll Bring Do you have the ability to negotiate and manage stakeholders? Do you have proven IT skills particularly - MS Office -excel, word, power point Thames Water Metering Systems, TEAMS, FYLD? Are you an effective communicator, both verbally and written? Do you have a strong analytical capability with the ability to collaborate and build relationships with operatives? Strong organisational skills and the ability to prioritize tasks in a fast-paced environment. Are you a flexible Team worker, with the ability to work volumes under pressure? Average 45 hours a week, Monday-Friday hours 0730 to 1700. Overtime at agreed rate W hat’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend - get rewarded for introducing people to us! Personal Accident Cover About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupW INDSTA .