Overview
We have an exciting opportunity for a Junior Account Manager who will work alongside and support our dynamic Sales team. You will play a pivotal role in supporting client relationships, identifying new sales opportunities, and ensuring exceptional customer satisfaction.
Role Responsibilities
* Engaging with client representatives through phone calls and email communication.
* Maintaining and updating the CRM system with project statuses and client interactions.
* Keeping client records accurate and up to date in the CRM, including contact details such as phone numbers, email addresses, and LinkedIn profiles.
* Following up on submitted quotes to gather client feedback and ensure satisfaction with proposals.
* Attending and participating in client meetings alongside Key Account Managers.
* Providing administrative support for tender submissions, including tasks like preparing case studies, accreditation evidence, and quality submissions.
* Monitoring online procurement portals to identify publicly shared opportunities and generate sales leads.
* Developing periodic content and communications to key account client segments.
* Attending and assisting at industry-specific shows and exhibitions as required by the Regional Sales Manager.
* Supporting the Sales team with admin tasks and ad-hoc duties.
Qualifications & Skills
* Excellent written and verbal communication skills.
* Strong project management and organisational skill.
* Ability to work collaboratively across teams and manage multiple priorities.
* Customer focus.
* Problem-solving skills.
About Toppesfield
Toppesfield isn't just about surfacing; it's about our ToppTeam. Founded in 2004, we've grown into the UK's largest independent surfacing contractor, delivering projects nationwide for clients throughout the UK and working across a wide range of sectors. With seven offices nationwide and an estimated turnover of £140 million, our focus is on quality, sustainability, and the strength of our people.
Benefits
* 25 days annual leave plus bank holidays; annual leave buy-and-sell scheme; years' service entitlement increase.
* People-first initiatives: Cycle to Work Scheme, Birthday Bonus, Discount Portal, Company Social Events, Saving Scheme and Life Assurance.
* Family-focused: Enhanced maternity, paternity and adoption leave.
* Employee Assistance Programme: Access to support services for personal and professional well-being.
* Performance bonus: Eligibility for performance-based bonuses.
* Employee referral scheme: Earn rewards for referring new ToppTeam members.
* Employee volunteering programme: Opportunities to give back to the communities we work in.
* Learning and development: Continuous growth opportunities and training.
* Supportive culture: A collaborative working environment with opportunities for future progression.
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