Job Details
Job Number: 26038042
Location: W Edinburgh, 1 St James Square, Edinburgh, United Kingdom (EH1 3AX)
Schedule: Full Time
Position Type: Management
Job Summary
W Edinburgh is hiring a Welcome Desk Manager to join the team! This award‑winning hotel in the heart of Edinburgh recently won the “Scottish Hotel of the Year 2025” award, making it an exciting time to join immediately.
About The Brand
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury – bold ideas and indulgence in the unexpected. Luxury is the freedom to be yourself and explore desires: whatever, whenever.
About The Role
Reporting to the Welcome Office Manager, the Welcome Desk Manager will manage the daily operation of the Reception and Switchboard teams and support the overall success of the hotel.
Key Responsibilities
* Act as a role model in guest and colleague interactions.
* Train team members to become experts in their roles.
* Empower the team to resolve guest issues and assist when needed.
* Ensure the team meets all quality‑related standards.
* Consistently communicate department goals to all members.
* Coordinate with Housekeeping, Engineering, and other departments to log and resolve guest or maintenance issues.
* Maximise daily revenue performance.
* Maintain Health and Safety compliance.
* Foster teamwork as the team grows.
* Represent the W brand voice and values in all guest and colleague interactions.
Desired Qualifications
* Strong organisation and multi‑tasking skills.
* Confidence in interacting with guests.
* Problem‑resolution capabilities.
* Excellent written and verbal English communication.
* Previous experience in five‑star, luxury or lifestyle hotels.
* Positive mindset.
* Genuine passion for hospitality.
Benefits
* World‑class training and development, including leadership development.
* Unlimited career opportunities (internationally and locally).
* Bonus plan.
* Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service.
* Company pension scheme.
* Private medical insurance.
* Wellness and mental health programmes.
* Discounted accommodation, food and beverage in over 9,000 hotels worldwide.
* Discounts for friends and family.
About The Property
W Edinburgh is a bold 12‑storey structure featuring a winding steel ribbon architecture, located in the heart of Edinburgh St James Quarter. Built in 2023, it accommodates 244 guestrooms, including 45 suites, and offers a rooftop bar, outdoor terrace, W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, an AWAY spa, and 2,450 sq ft of event space.
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer and fostering a diverse environment. We actively promote an environment where the unique backgrounds of our associates are valued. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other protected characteristics as required by law.
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