Be responsible to the EMS Coordination Centre Shift Manager for the efficient and effective allocation of resources to Emergency calls and Health Care Professional Calls during your duty period.
Assist in translating strategic objectives and policy decisions into operational activities, providing feedback for continuous quality improvement.
Ensure that Trust performance meets the National Key Performance Indicators, identifying performance losses and providing explanations.
Manage issues and incidents out of hours, seeking advice from Operational on-call managers as needed.
There are permanent posts and secondment opportunities available. Applicants for secondment must obtain permission from their current line manager before applying.
The Welsh Ambulance Services NHS Trust offers an exciting opportunity to join the EMS Coordination Centre Team as a Response Coordinator EMSC.
The role involves an alternating shift pattern, including out-of-hours, bank holidays, and weekends, averaging 37.5 hours per week.
Duties Include
* Supervising a Divisional desk, ensuring compliance with relevant systems and procedures.
* Deploying and allocating resources to meet service demands.
* Ensuring that road staff can take meal breaks and finish shifts on time, as practicable.
* Liaising with hospitals, NHS organizations, and blue light partners.
Applicants for the Post Must
* Be a certified EMD or willing to obtain this qualification within 6 months of appointment.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally encouraged to apply.
#RemarkablePeople
Our workforce of over 4,000 contributes to world-class patient care across Wales, 24/7. We value diversity and inclusivity, encouraging applications from under-represented groups, including BAME communities, LGBTQ+ communities, and those with disabilities.
For more details or informal visits, contact:
Name: Katie Kaluzny
Job Title: EMS Coordination Manager
Email: Katie.Kaluzny@wales.nhs.uk
Phone: 07977695203
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