Employee Relations Specialist
* Central Support Location
* Reporting to Head of People and Talent
* Full Time, 40 Hours per week, Monday to Friday
* Hybrid role
Job Purpose
Our ER Specialist is responsible for fostering positive relationships between our employees and the overall Storal Nurseries group. You will design and deliver expert and solutions-focussed advice linked to our people policies and ER vision whilst supporting our people, strategic objectives, and legislative obligations.
Main Responsibilities
Specifically, your responsibilities will include (though will not be limited to):
* Ensuring a culture of excellence, high standards and continuous improvement within the overall People function, embodying our behaviours and values
* Leading on the response to employee complaints, managing grievance procedures, and advising colleagues and managers on best-practice
* Investigating and resolving complex or critical employee relations issues in a timely and effective manner
* Continuous improvement - collating and analysing employee feedback on a regular basis, and revising people policies, procedures, letters and templates to generate positive outcomes in the future
* Ensuring the HRIS is utilised properly by all team members
* Coaching nursery management teams on how to properly execute people policies
* Utilising a resource pool of People Coordinators and Talent Coordinators to facilitate the delivery and administrative elements of ER handling
* Preparing and maintaining a robust set of ER metrics – covering sickness, turnover, dismissals, suspensions and grievances - maintaining data integrity, and proactively sharing updates with internal stakeholders
* Establishing and maintaining meaningful relationships with management and key stakeholders internally (e.g. nursery teams and regional teams)
* Working closely with the L&D Department to design and deliver training for colleagues on various ER processes – including performance management, absence management, disciplinary and grievance handling
* Supporting the People Projects Lead, Talent Manager and Head of People as required
What we are looking for
To be successful in the role of Employee Relations Specialist, you’ll have to demonstrate:
Essential
* 5+ years in a generalist HR or specialist ER role, ideally in a fast-moving, multi-site business
* Strong demonstrable knowledge and experience in employee relations
* Excellent, up-to-date knowledge of HR policies & procedures
* Strong, relevant and up-to-date knowledge of UK employment law
* The ability to manage multiple projects with conflicting deadlines at once
* An approachable nature and with excellent written and verbal communication skills
* Stakeholder management skills with the ability to manage expectations, deadlines and desired outcomes
* Strong problem-solving, negotiation and influencing skills
Desirable
* Experience of automation/digital transformation
What we can offer you:
Salary: From £40,000 to £44,000 per annum
* Annual wellness day off
* Company sick pay
* 50% childcare discount
* Access to retail and other discounts through Perkbox
* 25 days holiday plus bank holidays
* Dedicated learning and development support
* Access to one-to-one confidential counselling sessions through our Employee Assistance Programme
Storal is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.
All employees will be subject to background checks, enhanced DBS checks and reference checks.
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