Service Desk Analyst page is loaded## Service Desk Analystlocations: North London, UKposted on: Posted Yesterdayjob requisition id: JR12707On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..As part of your role, your responsibilities will include:* Providing first-line IT Support + Responding to and resolving user issues via phone, email and chat + Logging incidents and service requests in the service management tool* Managing incident and request lifecycle + Prioritizing and categorizing incidents based on impact and urgency + Escalating complex issues to higher-level support teams as needed* Maintaining IT systems and infrastructure + Performing routine system checks and maintenance of tasks + Assisting with software installations and updates* Ensuring compliance with IT policies and procedures + Adhering to ITIL best practices for incident and problem management + Documenting solutions and creating knowledge base articles* Providing excellent customer service + Communicating effectively with users to understand their needsFollowing up with users to ensure satisfaction with the resolutionShould you not hear from us within 2 weeks, please assume your application has not been successful.**Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC).**We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies, we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment. Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds.We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino. We bring our people closer to the action – putting them at the heart, making them feel part of it. We live and breathe our values – these values define how we conduct ourselves in everything we do shaping how we interact with each other, our customers and our business partners. If you can imagine yourself in an environment which thrives off collaboration, and where everything is possible, then Betway could be the place for you.
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