Our client in Cambridge is looking for a Spanish or Italian speaking Application Support Engineer. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes
The company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support.
As the Application Support Engineer you will:
Promptly respond to requests submitted via ticketing system
Identify and provide training for end users
Create and maintain Manuals
Assist with projects from Stakeholders
Application fixes and enhancements
On-boarding new team members
Perform system audits
As the Application Support Engineer you will have:
Spanish and/or Italian language
Bachelor’s degree, or other related work experience
Excellent troubleshooting and analytical skills
Great communication and training skills
Exc...