Overview
TPS Warehouse Operative TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group and supports a national network of TPS Centres with a focus on an inclusive workplace and opportunities for Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth in both the number of Centres and financial performance.
Responsibilities
* Reporting to the Warehouse Manager, ensure efficient and effective control of inbound and outbound warehouse parts stock while supporting excellent customer service.
* Perform quality checks on stock deliveries.
* Identify and place inbound parts into the correct locations (stock items, customer orders, etc.).
* Pick customer orders quickly and accurately to ready for dispatch.
* Adhere to First In, First Out (FIFO) stock control management processes.
* Maintain stock securely and in good condition.
* Assist the Warehouse Manager with regular perpetual stock checks.
* Ensure faster-moving parts are located in convenient locations to improve picking efficiency.
* Provide the highest levels of customer service by picking parts accurately and assembling for customer delivery runs.
* Deal with trade customers visiting the TPS Centre efficiently and quickly where applicable.
* Adhere to health and safety regulations at all times (particularly manual handling).
* Follow and comply with established business processes and guidelines (including warranty).
* Deal with exchange units appropriately and process returns swiftly, completing all required documentation accurately and promptly.
* Utilise and update all systems effectively to carry out allotted tasks.
Requirements
* Experience in a parts or distribution operation involving inventory control, goods inwards and order picking.
* Passionate about the automotive industry.
* Proven experience of providing great customer service.
* Demonstrate a positive "can-do" attitude and an honest disposition.
* Able to lift and carry heavy items.
* Computer literate - able to use appropriate systems and software (e.g. Excel).
* Ability to work in a small team, as well as using own initiative.
* Ability to record information accurately and legibly.
* A methodical approach with great attention to detail.
* Good communication skills - verbal and written.
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