About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
The Oracle Cloud Support Lead will provide technical leadership and expertise in supporting and maintaining the Oracle Cloud ERP/EPM application, specifically within the Finance and Procurement domains. This role requires a deep understanding of Oracle Cloud architecture, performance optimisation, integration, security, and operational best practices. The support lead will provide advanced technical support, trouble shoot complex issues, manage a team of support engineers and will work closely with functional and technical teams to resolve high-impact issues while maintaining stability and security of the Oracle Cloud platform.
Technical Oversight & Support :
Provide technical leadership and guidance to support teams, in troubleshooting and resolution of escalated technical issues.
Support and maintain the integrations between Oracle Cloud ERP application and other CLS systems, leveraging middleware technologies and APIs.
Ensure the security of the Oracle Cloud environment, implementing and maintaining security measures in compliance with relevant policies and regulations.
Incident & Problem Management:
Identify opportunities to improve the performance, stability, and security of the Oracle Cloud environment.
Drive the adoption of automation tools and scripts to streamline support processes and improve efficiency.
Maintain comprehensive technical documentation, including support documents, system architecture diagrams, configuration settings, work arounds and troubleshooting guides.
Work closely with the functional support lead and team helping them to cross skill and sharing knowledge to become a techno-functional team.
Act as a point of escalation for technical support team handling critical business issues that require advanced technical expertise
Deep technical understanding (5-8 years) of Oracle Cloud ERP platform, including Fusion Middleware and database technologies.
Extensive experience with Oracle Cloud application development frameworks and tools.
Proficiency in scripting languages (e.g., SQL and Python).
Experience with performance monitoring and tuning tools.
Experience with ITIL processes and change management.
Experience in a technical support role within an Oracle Cloud environment with integrations.
Oracle Cloud certifications.
AWS, Azure).
At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
~2 paid volunteer days so that you can actively support causes within your community that are important to you.
~ Generous parental leave policies to ensure you can enjoy valuable time with your family.
~ Parental transition coaching programmes and support services.
~ Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
~ Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
~ Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
~ Active support of flexible working for all employees where possible.
~ Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
~ Private medical insurance and dental coverage.
~ Social events that give you opportunities to meet new people and broaden your network across the organisation.
~ Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
~ Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
~ All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
~ Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.