IT Support Engineer
Location: Ossett, Wakefield, West Yorkshire – Driving licence essential
Salary: £35,000 to £40,000 + Pension & Healthcare Plan
Hours: Full‑time, 37.5 hours per week (Monday to Friday, 9am to 5pm)
About us
WABSYS is a well‑established, security‑focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high‑quality IT services, the business is continuing to grow – creating an opportunity for an experienced IT Support Engineer to join the team.
Job overview
This is a varied, hands‑on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud‑based systems.
The successful candidate will be someone who enjoys problem‑solving from first principles and takes pride in seeing issues through to resolution.
The role is primarily office‑based, with a strong focus on remote support. Occasional travel to client sites may be required within a 50‑mile radius, reimbursed as mileage. The position is not field‑based.
Responsibilities
* Provide 2nd / 3rd line IT support across a varied client base
* Troubleshoot and resolve issues across servers, networks, and end‑user systems
* Manage and support Microsoft 365 and Azure environments
* Maintain and administer servers, domains, and group policies
* Support virtualised environments (Hyper‑V)
* Assist with network configuration and ongoing maintenance
* Contribute to cyber security standards, including Cyber Essentials
* Use scripting (e.g. PowerShell) to improve efficiency and automation
* Deliver a high level of customer service, primarily remotely with occasional on‑site support when required
Skills & Experience
* Strong experience in IT support (2nd or 3rd line level)
* Solid understanding of networking, servers, and operating systems
* Microsoft 365 and Azure administration experience
* Experience with Group Policy and domain management
* Strong PowerShell scripting skills
* Experience with Windows 11, Windows Server 2019 and Linux
* Understanding of cyber security principles
* Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable
* Excellent attention to detail
Knowledge
* Knowledge of Hyper‑V virtualization
About you
* Naturally curious with a genuine interest in technology
* Enjoy solving problems and getting to the root cause
* Able to work independently and manage your own workload
* Strong communicator, comfortable working with a range of clients
* Keen to learn and stay up to date with new technologies
Why join us?
* Competitive salary of £35,000 to £40,000
* Pension scheme
* Healthcare plan
* Mileage reimbursement for occasional site visits
* A supportive environment where your input and ideas are valued
* Opportunity to work across a wide range of technologies and clients
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