Customer Delivery Coordinator - Control Centre Location: Rochester Salary: £26,482 per annum + shift allowance, with OTE £27,000 Contract: Permanent, Full-time Hours: 4 on 4 off, 12-hour rotating shifts (days and nights, weekends and public holidays) Are you calm under pressure and passionate about making a difference? Join a 24/7 Control Centre team delivering essential monitoring and response services to protect vulnerable individuals and commercial properties. As a Customer Delivery Coordinator, you'll play a crucial role in both telecare call handling and CCTV monitoring. Your work will help safeguard lives, provide reassurance to service users, and maintain security across multiple sites. Key Responsibilities: Respond promptly to telecare and assistive technology alerts, providing reassurance and taking decisive action when required. Monitor CCTV systems, identify potential issues, and escalate incidents according to established protocols. Handle out-of-hours emergency calls, coordinating with emergency services and internal teams to ensure rapid response. Maintain accurate records and report technical issues promptly.Who we're looking for: Strong communication skills with the ability to stay composed in high-pressure situations. Genuine interest in supporting vulnerable people and promoting independent living. Excellent multitasking, decision-making, and digital literacy. Comfortable working 12...