Overview
WHAT YOU'LL BE DOING:
Responsibilities
* Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.
* Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team.
* Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.
* Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.
* Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.
* Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
* Embody Gymshark\'s culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.
Qualifications
* Retail Customer Service Excellence: Proven experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.
* Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
* Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
* Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
* Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
* Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
* Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
* Sales Goal Orientation: Motivated to meet individual and team sales targets, contributing to the overall success of the store.
* Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration.
* Willingness to Learn: Inspired by our brand values with a shared passion for community, wellness and fitness.
* Commitment to working where and when the retail teams need you on weekends and bank holidays
* Full eligibility to work in the UK
Belonging at Gymshark
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com .
About Us
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
The Perks
At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.
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Do you have experience working in a retail store? *
What type of retail experience do you have? *
Are you able to work at least one Saturday or Sunday per week? *
I can work both Saturday and Sunday
I can work only Saturday
I can work only Sunday
Please note all contracts require some weekend working.
At peak periods we will need you cover shift times between 8am-10:30pm. Please confirm you can start and/or finish at these times when necessary. *
*Please note shifts will be 8 hours.
What is your contract hour preference per week? *
In a Gymshark store there will be times when you will have a constant flow of customers and shifting tasks, what best describes how you manage your time and focus? *
Imagine you\'re in a Gymshark store, managing a busy fitting room area, folding clothes, and answering customer questions. A customer approaches, looking frustrated, and says they\'ve been waiting for help. What do you do? *
The pay rate for this role is £12.60 per hour, is this in line with your pay expectations? *
What is your current notice period? *
Please confirm your UK Right to Work status. *
Legally, we have to verify your Right to Work in the UK before you can start work with us. We\'re asking for this information now so we know what type of right to work check we need to do later on in the process. Your answer to this question won\'t affect the outcome of your application, unless you need visa sponsorship and are applying for a role that we can\'t sponsor.
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Disability Confident Committed
We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role.
Please let us know below if would you like to apply through the Disability Confident scheme.
Reasonable Adjustments * Select...
We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
If you’d like to request a reasonable adjustment please email talent@gymshark.com.
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Privacy Statement
We understand that keeping your data safe is really important - it\'s important to us too!
When you apply for a role with us your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively, “Gymshark”).
This data will be processed subject to our Job Applicant Privacy Notice .
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Belonging at Gymshark
We highly encourage candidates to complete this survey, which will help us understand who is applying to join us. All the information we receive is anonymous and aggregated into an overall report so we can monitor our recruitment processes to make them more inclusive and take positive action to ensure Gymshark is diverse and representative.
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