Overview
Join to apply for the Customer Delivery Driver/Picker role at apetito UK. This is a driver/picker position based in Cornwall, WFF Falmouth, working 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success. You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors, while working in a coldstore environment at around -20ºC. Protective clothing will be provided, with breaks to warm up and have hot drinks when necessary.
We encourage flexibility and teamwork, with opportunities to move between teams to gain broader knowledge of the business. We are committed to making a real difference to people’s lives through good old-fashioned service and nutritious meals.
Salary: £12.60 per hour plus bonus and company benefits.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK, primarily to the elderly, their families and healthcare professionals.
We are an ethical and sustainable organisation focused on doing the right thing and supporting British food and farming, with a commitment to reach Net Zero by 2040. We are an accredited Living Wage employer and uphold ETI standards. Learn more about apetito’s commitment to a more sustainable future and our inclusive workplace culture.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use our app to update customers deliveries
* Provide exceptional customer service at all times
* Undertake pre-shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Assist the office and picking teams as required
* Report health and safety, stock quality and mechanical issues
* Support the team if another member is absent or on holiday
* Carry out local marketing activities (e.g., leaflet drops and sheltered housing visits) to attract new customers
Qualifications
* Essential: Experience in a customer service-based role
* Full UK manual driving licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience in multi-drop delivery
* Experience in a care-based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Requirements & Benefits
* You must have held a UK manual driving licence for at least 2 years
* All offers subject to Driving Assessment, Driving Licence checks and basic DBS checks
* Role involves working with elderly and vulnerable customers; basic DBS Disclosure is required
* Competitive salary – Living Wage accredited
* 33 days holiday per year (pro rata), including bank holidays; option to purchase up to 5 additional days
* Discretionary annual bonus
* Pension scheme with employer matched contributions up to 4%
* Life assurance worth at least 1x annual salary
* Christmas turkey or voucher
* Apetito perks with salary sacrifice options and retail discounts
As a family-owned business, we pride ourselves on providing outstanding meals to be proud of and supporting a sustainable future.
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