Contract | Civic Recruitment Limited | United Kingdom
Posted On 18/02/2026
Job Information
Work Experience 4-5 years
Interim & Executive Management
City Slough
Province Slough
Postal Code SL1
Job Description
5-6 month contract role with a Local Authority
Job Summary:
* Provide technical and systems support to users of the NEC integrated housing management system.
* Maximise use of NEC system functionality and deliver bespoke reports to meet business needs.
* Support and guide users, contributing to a multidisciplinary team and embedding Council values and behaviours.
* Assist with system upgrades, configuration changes, data integrity, and business process improvements.
* Act as a liaison between users, suppliers, ICT, and external stakeholders to ensure smooth operations and compliance.
Key Duties/Accountabilities (Sample):
* Provide hands-on support for NEC modules including Scheduler, Allocations, and Service Charge.
* Customise and configure NEC system to meet management and operational requirements.
* Develop, produce, and maintain reports, including using Power BI where applicable.
* Manage batch processes, letters, printed outputs, and data integrity tasks.
* Support testing, upgrades, and acceptance of system changes, including impact analysis.
* Monitor supplier performance and Service Level Agreements (SLAs).
* Facilitate service improvement workshops and training for users.
* Produce guidance notes, user manuals, and documentation.
* Provide cover for Electronic Business Applications Support Manager when required.
* Promote continuous improvement, compliance, and collaboration across services and stakeholders.
Skills/Experience:
* Strong experience in IT applications support, ideally in housing or local government services.
* Hands-on experience with NEC Housing system and back-end configuration.
* Experience in Power BI, Oracle SQL, and database reporting.
* Ability to support multiple stakeholders and users, providing technical guidance.
* Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2, MSP, Agile, SCRUM).
* Strong analytical, problem-solving, and technical skills.
* Experience working in ICT/digital services for 5+ years.
* Excellent communication, coaching, and team collaboration skills.
* Understanding of local government and housing service operations.
Additional Information:
* Location: Observatory House, Slough – Hybrid working.
* Focus on support not implementation.
* Hands on experience with backend support and customising NEC core modules- Scheduler, Allocations, Service charge.
* Experience of Power BI, ideally in conjunction with the NEC Housing database (Nice to have).
* Strong Technical skills including the ability to write Oracle SQL.
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