Overview
We are looking for a proactive and detail-oriented Claims Handler to join our team at PIB Group / HomeLet. This role involves managing the end-to-end rent guarantee claims process, supporting our partnership with the client through each stage, and ensuring fair and timely claim resolutions. Based in Lincoln, the organisation supports letting agents, landlords and tenants across the UK.
Key Responsibilities
* Process and manage claims from initial notification to settlement.
* Maintain partnerships with clients and external service providers.
* Assess and validate claims documentation and evidence.
* Provide regular and clear updates to clients regarding claim status.
* Provide settlements within designated authority levels.
* Maintain accurate records in compliance with internal and regulatory standards.
* Detect and escalate potential fraudulent claims.
Qualifications and Skills
* Previous experience in claims handling, insurance, or customer service (preferred).
* Strong communication and problem-solving abilities.
* High level of attention to detail and organisational skills.
* Ability to manage multiple claims simultaneously in a fast-paced environment.
* Proficiency in Microsoft Office Suite.
Benefits
* Competitive salary
* Up to 30 days holiday allowance with the option to buy additional days
* Death in Service benefit of x4 salary
* Company pension scheme
* Enhanced maternity and paternity leave packages
* A flexible benefits package which allows you to add additional benefits to your overall package
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
* Purpose built, modern office with free parking and on-site subsidised bistro
* Job referral scheme
* Discounted rates on PIB products
* We offer a comprehensive employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and more
* Volunteering day to support local communities and charities
* A wide range of discounts including a Kids Pass for attractions and activities
* PIB Group's learning & development framework, including professional study options and apprenticeships
* Membership of PIB Community Trust with opportunities for grants to charities
* Commitment to reducing PIB’s environmental footprint
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Insurance
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