Overview
Being a Deputy General Manager with us is about learning every aspect of running a great pub while supporting the General Manager to deliver exceptional guest experiences. You'll play a key role in leading the team, supporting daily operations, and developing the skills and confidence needed to step into a General Manager role in the future. This is a hands‑on, people‑focused role where no two days are the same and every shift is a chance to learn and grow.
Deputy General Manager Responsibilities
* Support the General Manager in the day-to-day running of the pub
* Lead shifts with confidence, setting standards for service, food, and hospitality
* Coach, train, and develop team members to be their best
* Support stock control, ordering, and wastage management
* Help deliver labour plans and rotas in line with business needs
* Play an active role in health & safety and licensing compliance
* Build strong relationships with guests and the local community
* Step up to run the business in the General Manager's absence
This is a fantastic opportunity to join a business on an upward curve, where people, progression, and potential truly matter. Our pubs are growing, our plans are bold, and we're looking for motivated, people-focused leaders who want to build their skills, gain hands‑on experience, and progress their career within a supportive, award‑winning company.
Qualifications
* Previous experience in a Deputy Manager, Assistant Manager, or similar leadership role within hospitality
* A genuine passion for great food, drink, and guest service
* A people-first mindset with the confidence to lead and inspire teams
* Organised, proactive, and keen to learn the commercial side of the business
* A strong work ethic and positive, can‑do attitude
* Flexible to work up to 48 hours per week, including evenings, weekends, and bank holidays
* Right to Work in the UK
At the heart of Upham Inns is a strong family culture. When you join us, you're not just joining a business, you're becoming part of our family. We invest heavily in developing our people, taking a personal approach to understanding your goals and helping you achieve them. As we continue to grow, the opportunities to progress within the business grow too, with many of our General Managers having started their journey exactly where you are now. Our beautiful, cosy country pubs are places where people feel instantly at home, serving seriously good food and drinks with warmth, care, and personality.
What’s in it for you?
* Competitive salary to be discussed at interview, plus Tronc and bonus potential
* Flexible shifts - because balance matters
* Up to 50% off food when dining with up to 6 guests
* 33% off hotel stays across our collection
* Award-winning training and development, designed to support your journey to General Manager
* Wage streaming service - access your pay when you need it
* Salary Extras Portal - discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco & more, plus Cycle2Work
* Service Awards & Birthday Gift - because you matter
* £1,000 refer‑a‑friend & chef recruitment incentives
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