Overview
Facilities Helpdesk Administrator role at PREMIER OFFICE SYSTEMS. Location: Preston Brook / Runcorn area. Permanent, full-time, office-based. Shift based rota: Monday to Friday (between 7am to 6pm) and one Saturday in 10 (8am to 12noon). Salary up to £30,000 DOE.
Responsibilities
* Managing incoming calls and emails to raise or update work orders
* Allocating jobs through the ticket system
* Diagnosing faults by asking the right questions and assigning to the correct engineer or manager
* Ensuring jobs are completed within agreed timescales
* Recording accurate technical details to support first-time access and fixes
* Updating customers on repair progress
* Maintaining clear and accurate notes, including unscheduled tasks
* Coordinating daily with engineers to support efficient job completion and callouts
* Closing jobs accurately for invoicing
* Logging and directing complaints, compliments, and dissatisfaction to the appropriate person
Requirements / Qualifications
* Must have full driving licence and own vehicle – due to the location of the offices
* Excellent communication skills both written and verbal
* Previous experience within data entry, administration and scheduling
* Strong time management and punctuality
* Experience working in facilities management / electrical / scheduling
Please note: the successful candidate will have prior working experience in Electrical, Facilities Management – please only apply if this is relevant to your experience.
Benefits
28 days holiday inc. bank holidays, free on-site parking, pension scheme, state-of-the-art office workspace, company-paid social events, progression opportunities and more.
Application
APPLY NOW. Due to high volume of applications, only shortlisted candidates will be contacted.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Facilities Services
Location notes include Warrington, Manchester, Liverpool, Skelmersdale, Southport, Crewe, Cheadle Hulme and related areas as per postings.
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