Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers. Company Benefits: * 30 days annual leave * Onsite parking * Private comprehensive healthcare (after probation) * Supportive, close-knit team where your contributions are valued * Potential for bonus payments linked to performance Key Responsibilities: * Manage service requests and coordinate communication between customers and the technical support team * Ensure accurate processing of service contracts and repair invoices within the system * Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles * Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting * Record delivery notes and tracking details, keeping customers and engineers updated on service progress * Handle enquiries related to service parts pricing, stock availability, and delivery updates * Monitor and support the technical team with calls and emails as required * Process customer purchase orders received by phone or email * Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled * Maintain and update sales trackers and records on Excel and shared systems * Assist with stock management, packing items for despatch, and booking couriers * Prepare and review sales quotations, tender submissions, and related documentation * Coordinate demonstration device logistics and record keeping * Welcome visitors and provide front-of-house support * Handle general emails, calls, and deliveries * Order stationery and office supplies * Keep office and meeting rooms tidy and well-presented * Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants * Occasional support for finance and support for any other area, within reason. Experience and Skills Requirements: * Strong organisational skills and the ability to manage a wide variety of tasks * Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook) * Experience with ERP systems (e.g., SAP) is an advantage, but not essential * Strong communication skills, both written and verbal * A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted