Join to apply for the Customer Service Advisor role at DYNAMITE RECRUITMENT SOLUTIONS LIMITED
Dynamite Recruitment is assisting with the recruitment of a Customer Service Advisor within an insurance company based in Alton.
As a Customer Service Advisor, you’ll be the first point of contact for customers, providing friendly, efficient, and knowledgeable support. Your responsibilities include resolving enquiries, offering guidance on insurance products, and contributing to customer satisfaction and business growth.
Key Responsibilities
* Respond promptly to customer enquiries via phone and email, covering a range of general insurance products (e.g., household, motor, travel, commercial).
* Collaborate with team members and other departments (e.g., underwriting, claims) to ensure smooth service delivery.
* Identify opportunities to upsell relevant products and generate leads for risk management or financial services.
* Ensure compliance with regulatory requirements and maintain accurate records in the CRM system.
* Continuously develop product knowledge and participate in training to enhance your skills.
Requirements
* Experience in customer service, ideally in insurance or financial services.
* Strong communication skills with the ability to explain complex topics clearly.
* Empathetic, professional approach—especially when handling challenging situations.
* Self-motivated with a proactive attitude toward learning and development.
For more details, please apply or contact Tegan at Dynamite Recruitment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Outsourcing and Offshoring Consulting
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Locations include Fernhurst, Woking, Farnborough, Durley, and others across England.
This job posting is active; no indication of expiration.
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