We'd love to hear from you if you’re: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures Visitor Experience OfficerYou’ll be reporting to the Visitor Operations & Experience Manager, working as part of a fun and collaborative portfolio team covering sites in Worcestershire, including Greyfriars House and Garden and Hanbury Hall. Greyfriars is a late medieval merchant's house in Worcester city centre and Hanbury Hall is a country retreat built for the Vernon family at the turn of the 18th century - very different sites with a wealth of brilliant stories to share.As Visitor Experience Officer, your main focus will be on providing a great experience for visitors. Alongside a fantastic team of staff and volunteers, you’ll be welcoming people and inspiring them to really get to know these Worcestershire sites. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 07 September 2025 *Internal Applicants only* Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 165922IRC165922WorcesterPermanent f/t (37.5 hrs pw)Ends: Sep 7th 7547.7 km from undefinedINTERNAL APPLICANTS ONLYBeing a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.Interviews: week commencing 15th SeptemberYou’ll be part of the portfolio Duty Management team and you will work weekends on a rota basis. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. Shifts will typically be 9am-5pm with occasional evenings. Working pattern will be flexible, including regular weekends.The Greyfriars, Friar Street, Worcester, WR1 2LZCompliance.Eligibility to Work in the UK26,793 pa