Job Description 37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm. Purpose of the post: Responsibility for the maintenance and improvement of the Quality Management System and maintenance and extension of all accreditations at a local level. To inspire and drive a culture of outstanding Quality to exceed the requirements of our customers and embrace our core organisational values. Maintain the document control system for site-specific documentation Prepare and amend Quality documentation as required Ensure that customer complaint investigations and client queries are investigated and resolved in a timely manner in conjunction with Laboratory Management and the Customer Services team Carry out internal test method audits, system audits and ensure audit programs are adhered to Ensure that corrective actions assigned during internal and external auditing are completed Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained Conduct Quality inductions for new staff and ensure that staff are trained and aware of their responsibilities in respect of Quality Management Systems Assist with training of laboratory staff in internal auditing, non-conforming work investigation and root cause analysis Ensure that external proficiency scheme samples are tested and reported accurately, including timely investigations into unsatisfactory results, in conjunction with Laboratory Management. Ensure that Internal Quality Control is maintained and acceptable Collate information and reports and carry out trend analysis for the Annual Management Review meeting Raise non-conforming work issues related to Quality and investigate using root cause analysis where assigned Provide the monthly Quality KPI report to the site management, the Director of Technical and Quality and the Technical and Group Microbiology Quality Managers Gather pre and post-audit information for external audits and submit data to the accreditation/certification body Participate in and facilitate external laboratory audits, e.g. UKAS, RSA Liaise with third-party suppliers on relevant areas e.g. equipment calibration Escalation of issues affecting Quality performance to Group Quality Managers and Director of Technical and Quality