RTW Plus Bury St Edmunds, England, United Kingdom
Process Improvement Consultant
RTW Plus Bury St Edmunds, England, United Kingdom
We have an exciting position available for a Process Improvement Consultant for an initial fixed-term period of 6 months to work with one of our companies during a restructuring process. This role is based in Bury St Edmunds, the ideal candidate must be able to easily commute to site.
Position Purpose
The Process Improvement Consultant is responsible for identifying, developing, and implementing efficient, scalable processes and systems across the business. The role covers stock, distribution, technical operations, communications, administration, and sales support, ensuring operational continuity while driving measurable improvements.
The role works alongside the Operations Manager and senior leadership team to evaluate workflows, implement structured systems, support data integrity, and provide operational insight.
Key Responsibilities
Cross-Functional Process Improvement
* Analyse workflows across stock, distribution, technical operations, communications, administration, and sales support to identify inefficiencies or bottlenecks.
* Design and implement improved processes and standard operating procedures (SOPs) to enhance efficiency, accountability, and clarity.
* Collaborate with team leads to prioritise improvement initiatives based on business impact.
Systems Implementation and Optimisation
* Maintain and optimise CRM systems and support the introduction of other systems (e.g., for stock management).
* Ensure data integrity, reporting accuracy, and system usability across departments.
* Train colleagues and provide guidance on effective system use.
Operational and Sales Support
* Provide practical, hands‑on support to ensure smooth operation during process transitions.
* Assist with administrative tasks, customer communication, and sales support where required, capturing insights to inform process improvements.
* Coordinate with teams to maintain continuity across stock, distribution, technical, communications, and administrative functions.
Reporting and Performance Insight
* Develop and maintain reporting frameworks to provide leadership with insight into operational and sales performance.
* Analyse data to identify trends, risks, and opportunities for improvement, Margin management ensure the best margins are maintained.
* Produce actionable recommendations to support decision-making and process optimisation.
Financial and Data Process Support
* Support finance-related process improvement, including invoice tracking, reconciliations, and data management, to enhance accuracy and workflow efficiency.
* Recommend improvements to financial and operational reporting processes.
Stakeholder Collaboration and Change Management
* Engage with teams across all functional areas to gather feedback, communicate process changes, and encourage adoption.
* Act as a driver of continuous improvement and standardisation across the business.
Key Working Relationships
* Operations Manager
* Stock, Distribution, Technical, Communications, Administration, and Sales Teams
* Finance Team and External System Providers
Key Requirements
Experience and Knowledge:
* Experience in cross-functional process improvement, operations, or systems implementation.
* CRM experience (HubSpot essential; Zoho or similar desirable).
* Understanding of stock, distribution, technical operations, administration, and sales processes.
* Experience documenting and improving business processes.
* Knowledge of financial administration and reporting is desirable.
* Proficiency in Microsoft Office and general business systems.
Skills and Competencies:
* Analytical and problem-solving skills across multiple operational areas.
* Ability to design and implement structured processes and systems.
* Strong communication and stakeholder management skills.
* Ability to work independently and collaboratively.
* Skilled in data analysis, reporting, and process monitoring.
Seniority level
* Mid-Senior level
Employment type
* Temporary
Job function
* Management and Manufacturing
Industries
* Wellness and Fitness Services
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