Responsibilities
You will take direct ownership of the projects within a Digital improvement programme ensuring that interdependent technical solutions are delivered in a controlled, predictable and efficient manner.
You will take responsibility for the delivery and maintenance of all project documentation including plans, risk and issues log, project PID’s, hand over and closure documentation, and you will also support the programme manager in responding to the board and stand in as deputy when required in the senior stakeholder management space.
You will collaborate and work with both technical and non-technical team members aligning priorities and tasks to deliver the programme.
Skills Required
You must have excellent project management skills proficient in planning, organisation and control of complex project activities across multiple concurrent workstreams. You should have a solid understanding of technical concepts and architecture with the ability to engage credibly with technical specialists understanding the life cycle of technical delivery. You must possess excellent analytical skills, strong numeracy, and attention to detail, combined with a collaborative and solution-focused approach to resolving issues and a recognised management qualification.
Experience
You should have hands‑on experience in project management across multiple projects in a programme environment. You must have a strong familiarity with local government processes and governance procedures. Experience working confidently with internal and external stakeholders as required. Knowledge of social care case management systems is highly desirable.
Key Focus
A key focus of the role is to ensure a seamless transition of systems into the live environment, overseeing critical stages such as User Acceptance Testing (UAT), dry runs, and go‑live activities.
Work Location
Hybrid but expectation to be in the office when required.
About Us
Within the Peoples Services Directorate (Adult Social Care, Children's Social Care & Education), the Insights & Delivery Service area is the operational process and analytical engine room of our directorate. This service unites data intelligence, digital systems, business delivery, and quality assurance, resulting in a resilient, modern infrastructure that empowers our frontline practitioners. Through driving process innovation, championing digital tools, and providing vital learning and insights, we are the catalyst for delivering truly effective social care. The Digital Improvement programme will be implementing and supporting changes in the core social care case management system Mosaic from a data and delivery perspective, as well as supporting the service areas in Adults and Children in implementation of tools that support wider needs such as Magic Notes and CareCubed, all whilst concurrently planning for legislative changes.
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