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Position: Crematorium Business LeaderLocation: Weston-Super-Mare, Weston- Super- Mare CrematoriumJob Type: Full-Time, PermanentSalary: £40,000 - £45,000 per annum
Are you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We’re looking for an inspiring and proactive Business Leader to manage and grow operations at our Weston-Super-Mare Crematorium — ensuring exceptional service for families, strong team performance, and sustainable business results.
As the key leader at your crematorium, you’ll oversee every aspect of the site — from service delivery and standards to community outreach and revenue generation — all while ensuring care, dignity, and professionalism at every stage.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you’ll ensure these values are honoured every day — by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
The Role
This is a high-impact role where your leadership will drive both operational success and customer satisfaction. You’ll be responsible for leading your team, overseeing day-to-day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.
Key Responsibilities
* Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
* Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
* Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
* Always ensure respectful and professional care for the deceased
* Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
* Monitor financial performance, cost control, and resource allocation to ensure profitability
* Build strong relationships with funeral directors, clergy/celebrants, and local stakeholders
* Uphold high standards of Health and Safety, environmental compliance, and site presentation
* Ensure compliance with FCA standards for all pre-need funeral and memorial plans
About You
We’re looking for someone who:
* Has a strong background in team and operational management
* Leads with empathy, integrity, and professionalism
* Understands the importance of delivering service excellence in emotionally sensitive settings
* Has strong commercial awareness and confidence in managing budgets and KPIs
* Is a confident communicator, both with staff and members of the public
* Is comfortable using systems and tools for scheduling, reporting, and compliance
* Can work autonomously and make sound decisions under pressure
Desirable Experience
* Experience managing crematorium, cemetery, or other service-based facilities
* Strong understanding of environmental and legal regulations in the cremation sector
* Knowledge of memorialisation products and crematoria-based customer services
What We Offer
* A meaningful leadership role with real community impact
* Full training and support from regional and central teams
* 25 days annual leave + bank holidays
* Company pension, life assurance, and employee assistance programme
* BUPA private healthcare (Self)
* Annual company bonus
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
This role is part of the Crematoria and Memorials Group (GMG) — one of the key pillars of Dignity’s end-of-life care network — operating 45 crematoria and cemeteries across the UK. Our mission is to provide peaceful, respectful, and beautifully maintained spaces where families can say goodbye, reflect, and remember.
As part of the wider Dignity Group, we work closely with Dignity Funerals and Farewill, one of the UK’s leading providers of online wills and probate services. Together, we’re creating a modern, compassionate, and fully integrated approach to end-of-life care — offering families continuity, clarity, and care from planning through to remembrance and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
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