Customer service specialist

About the Role

We are looking for a motivated and customer-focused Customer Service Specialist to join our team. In this role, you’ll be the first point of contact for our customers, ensuring their needs are met efficiently and professionally. You’ll work across a variety of tasks, from processing orders to maintaining accurate system data, all while playing a key role in keeping our service standards high.

Key Responsibilities

• Managing and processing customer orders with accuracy.
• Preparing and issuing monthly invoices.
• Capturing and monitoring SLA data.
• Producing and distributing weekly feedback reports.
• Maintaining systems and master data, including customer records.
• Supporting the wider team with additional tasks as required.

Key Skills and Experience

• Previous experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong organisational and problem‑solving skills.
• Ability to stay calm under pressure and manage multiple priorities.
• Confident using Microsoft Office and other relevant systems.

Additional Information

Salary: £25,116.00 pa

Hours of work: Monday to Friday 37.5 hours per week

We encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In line with the Immigration, Asylum and Nationality Act 2006, successful candidates will need to provide proof of their right to work in the UK. This role is also subject to a basic Disclosure and Barring Service (DBS) check.