Overview
Receptionist, Hotel Du Vin — Frasers Hospitality
Location: York
Salary: £12.30 / 40 Hours per week
Type of contract: Full Time
We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, and receive perks and benefits while learning and building a career with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be while handling queries of all shapes and sizes. As Receptionist you are the first and last person our guests see, you set the tone for the visit, and you ensure everything has gone above and beyond before they leave.
We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after probation.
Our Sustainability Goals and employee benefits are described below.
Responsibilities
* Serve as the face of the hotel and provide excellent guest service.
* Answer queries and assist guests to ensure a smooth and enjoyable stay.
* Maintain high standards of presentation and hospitality at all times.
* Support internal development and progression opportunities where possible.
Qualifications
* Friendly, passionate and energetic demeanor.
* Natural hospitality charm and a passion for service.
* Ability to deliver high standards and exceptional guest experiences.
* Willingness to engage with guests to create memorable experiences.
Benefits & Perks
* Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes and career development.
* High street discounts and additional wellness and financial perks.
* Cycle to work scheme and healthcare plans from £5 per month.
* Referral schemes up to £1500.
* Complimentary stays on anniversaries with Dinner, Bed & Breakfast.
* Employee Assistance Programme – free, confidential advice 24/7.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industry: Hospitality
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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