As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required.
A full / clean UK diving license is required.
Role and Responsibilities (but not limited to):
1. Oversee all aspects of application lifecycle, including deployment, maintenance, upgrades, and decommissioning.
2. Serve as a liaison between application teams, data teams, MI/BI teams, Software Development and infrastructure teams.
3. Develop and maintain documentation related to application configurations, processes, and procedures.
4. Work with the Change Team to collaborate with stakeholders to gather requirements for new applications, upgrades, and enhancements.
5. Work with IT Service Desk to provide general support and troubleshooting for a diverse range of applications.
6. Become a hands-on support Engineer for applications knowing when to escalate to vendors, when to train user champions and when to solve the issue independently.
7. Implement and oversee regular preventative maintenance activities, including patches, updates, and backups.
8. Where possible provide advanced support, configuration, and administration for critical applications.
9. Participate in meetings and projects involving cro...