What is the job role?
Currently, we have 2 x permanent full time vacancies, within our busy Customer Services Team. Our business opening hours are 9:00 – 17:00, Monday to Friday.
You will be answering customer enquiries, signposting, and supporting customers in our service centre. There will also be requirements to cover various reception points within the city on a rota basis. Customer Services is the face of the council, and you will be the first port of call for a broad range of enquiries relating to using and paying for council services. In this role you’ll be supporting people face-to-face.
You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally, you will have experience of working in a face-to-face environment, although training will be given.
If you aren’t sure or have some questions, we’d be happy to talk to you, call Andy Howard on or Aidan Dunne on during office hours for an informal conversation.
Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.
The closing date is midnight on the 4th July with assessments taking place week commencing 14th July. Assessments will consist of a competency-based interview and a work-based role-play exercise.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
1. Care about delivering an excellent service to every internal and external customer
2. Excellent communication skills, confident in face to face, telephone and written activity
3. Ability to support a diverse customer base
4. Ability to deliver in a fast-paced environment
5. Ability to respond to change positively
6. To Be Flexible to the needs of the service
7. Good IT skills
8. An understanding of the range of services provided by the council.
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
9. Members of the Armed Forces and veterans
10. Are currently in care or have previously been in care
11. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.