DESCRIPTION
We’re hiring a Senior Operations Manager. This leadership role is all about ensuring Fulfillment Center (FC) delivery is smooth and efficient. You’ll be reporting to the General Manager/Site Leader, as you keep an eye on several critical areas of Fulfillment & Operations.
Across our growing presence, Fulfillment Centers sit within our wider Fulfillment & Operations network: they’re the backbone of our global business, driving our innovative culture and growth. These environments are both highly stimulating and rewarding: you’ll step into your Fulfillment Center by leading a team of Operations and Area Managers.
We’ll expect you to proactively collaborate with the Operations and Area Managers you’ll be directing. They’ll require coaching and mentoring from you, to ensure that they, and the teams they manage, are able to meet performance objectives.
How you’ll succeed:
The name of your game is to help tackle complex problems that affect Amazon’s Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They’ll need your input to aid them in thinking ‘outside of the box’.
Together with them, you will aim to:
- Continuously improve the efficiency of operations and delivery processes,
- Instill a culture of customer obsession, aiming for excellent customer service,
- Maintain high standards of operations Health & Safety,
- Inspire and reward an atmosphere of best practice sharing among employees.
More day-to-day responsibilities:
- Proactive, constructive engagement with Delivery Service Providers,
- You’ll need to monitor the delivery metrics and performance of around 800 Associates,
- You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year-on-year improvements,
- You’ll manage a large team (typically 800): this workforce will consist of both permanent and temporary employees,
- Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
- The safety of our team members,
- Employee engagement,
- Performance leadership,
- Talent & succession management
- Training & development
We’re looking forward to receiving your application.
Key job responsibilities
The name of your game is to help tackle complex problems that affect Amazon’s Operations and Customer Service. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They’ll need your input to aid them in thinking ‘outside of the box’.
Together with them, you will aim to:
Continuously improve the performance of operations;
Instil a culture of customer obsession, standard operations and continuous improvement, aiming for excellent customer service;
Maintain high standards of operations Health & Safety;
Inspire and reward an atmosphere of best practice sharing among employees.
More day-to-day responsibilities:
You’ll need to monitor the performance of a team of around 1,000 employees;
You’ll oversee plans for employees, schedules, quality initiatives, process change initiatives, in order to help FCs achieve year-on-year improvements;
Manage a large team of both permanent and fixed term contract employees;
Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels. Part of this will include paying attention to:
The safety of our team members,
Employee engagement,
Performance leadership,
Talent & succession management
Training & development
A day in the life
Review performance of your operation across a balanced scorecard of metrics;
Participate in the site daily review of operations;
Coach your direct reports;
Participate in other site meetings;
Coach your team to solve problems, improve the operation and make Amazon the best place to learn, work and grow;
Talk to Associates to maximize their experience.
The days will be varied, with no two days the same.
About the team
BRS2 launched at the end of 2021 as a large, state of the art Amazon Robotics building at Swindon in the south of England. The leadership team prides itself on its sense of teamwork and inclusivity. Last year, BRS2 processed more volume than any of Amazon robotics fulfilment centre in the European region.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
PREFERRED QUALIFICATIONS
- Experience in Engineering, Operations, Business Administration, or a related field