Description
About the Role
Are you ready to lead a dynamic team and ensure our guests have an unforgettable experience? As the Accommodation & Cleaning Shift Manager, you will play a pivotal role in delivering exceptional cleaning services. Reporting to the Cleaning Manager, you’ll be the driving force behind our daily operations, ensuring that our team is in the right place at the right time to meet fluctuating guest demands while maintaining our high operational standards.
Your mission? To support and coach your team, ensuring they deliver a fantastic experience while adhering to our Clean and Fault Free (CAFF) standards. You’ll hold the team accountable and drive key metrics to ensure excellence in every aspect of our accommodation services.
This role requires flexibility, covering a 5-day working week across 7 days. At Butlin’s, no two days are the same, so if you thrive in a fast-paced environment and prioritize guest satisfaction, we want to hear from you!
About You
We’re looking for a passionate leader with:
* Previous experience in a leadership role within a cleaning environment.
* A commitment to delivering our CAFF standards while enhancing both Guest and Employee NPS.
* Experience in conducting quality control checks and leading feedback conversations.
* A knack for training and coaching teams in a fun-filled atmosphere.
You will also:
* Manage the onboarding process for new team members, ensuring a smooth transition into their roles.
* Oversee all personnel-related activities, including performance management and development plans.
* Set clear objectives and uphold brand standards while ensuring compliance with health and safety regulations.
The ideal candidate will possess:
* Extensive operational knowledge in managing cleaning or soft services teams.
* The ability to juggle multiple priorities and adapt quickly to changing needs.
* High standards and meticulous attention to detail.
* Strong leadership skills to inspire your team to achieve outstanding results.
Interested?
If you’re excited about this opportunity, we encourage you to apply! Simply submit your details via the apply now button, including your CV and answers to a few questions. We’re here to support you, so if you have any questions or need adjustments during the application process, don’t hesitate to reach out.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with unforgettable experiences, whether they’re enjoying a family break or our epic Adult-only Big Weekenders.
Our culture is one of the best things about working at Butlin’s! We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values. If you want a role where you Create Smiles, Get Stuck In, and Care For Each Other, this could be the perfect fit for you.
Join us at this exciting time and be part of something truly special at Butlin’s!