Overview
An exciting rare opportunity has arisen in the Wirral Community Specialist Palliative Care team at Wirral Community Health and Care NHS Foundation Trust. We are looking for a motivated and enthusiastic individual to join our team within our specialist palliative care service.
The position is for a Senior Admin Officer working as a band 3 for 37.5 hours per week (Monday - Friday 9am - 5pm) on a permanent basis.
We are looking for applicants who are confident, with a team focus but also has the ability to be self-directing and work independently. You should possess excellent organisational and time management skills, which are essential, as is the ability to work proactively.
This role is based in a busy specialist palliative care team, it is varied and interesting as no two days are the same. It involves inputting data onto electronic patient records, regular contact with both patients and professionals, alongside providing administrative support to the staff in the service.
If you are conscientious, flexible and motivated and want to work with an award winning team, who are committed to delivering a very high quality service then this could be an opportunity to join and help make a difference., Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.
Have a caring and calm manner and ability to provide reassurance while signposting patients appropriately if needed with the oversight of the clinicians in the team.
For full details about this exciting role, please refer to the job description and person specification.
Responsibilities
* Input data onto electronic patient records
* Maintain regular contact with patients and professionals
* Provide administrative support to the staff in the service
* Act as a first point of contact and handle a wide range of enquiries using phone, letter or email
* Signpost patients appropriately with the oversight of clinicians
Qualifications
* Compassionate and caring with excellent communication and interpersonal skills
* Ability to be adaptable, reliable and approachable
* Outstanding organisational skills
* Able to work independently and within a team
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We have a CQC rating of Good with areas of Outstanding.
We work closely with our commissioners and partners to deliver the best possible services for the residents of Wirral that require our service input.
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