Role Summary
Customer Advisor (South inner M25) – Stellantis &You UK – Manufacturer owned dealership opportunity in Vauxhall Croydon.
Location: Stellantis &You Vauxhall Croydon
Contract: Permanent Full Time
Salary: OTE £33,000
Role Benefits
* Company Car Scheme: up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover.
* Company Discounts: exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: generous employer pension contribution of up to 7 %.
* Annual Holiday: start with 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: access to a discount portal with over 500 deals.
* Family‑Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: counselling, practical information, and digital resources to support wellbeing.
* Occupational Health: commitment to highest degree of physical, mental, and social well‑being.
* Personal Accident Insurance: worldwide personal accident cover.
* Training Opportunities: access to training initiatives and e‑learning resources.
* Shared Incentive Plan: opportunity to invest in the Stellantis Group.
* Health Cash Plan: allows members to claim a percentage of daily health expenses.
* Paid sick leave upon completion of probationary period.
Role Description
* Communicate clearly with customers & colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell additional work advised through the Vehicle Health Check process.
* Quote & sell Service Plans to retain customers to the group.
* Encourage customer satisfaction feedback via exit briefing & follow‑up contact.
Additional responsibilities include:
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update customers on progress or additional works needed.
* Prepare and explain invoices and take payments.
A Day in the Life
“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in‑house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career.”
We Offer
We offer an industry leading benefits package alongside a competitive salary and bonus in a premium manufacturer‑owned environment. Become a key member of our Aftersales team and guide customers through the Stellantis &You customer journey.
Apply for This Role
Please submit your CV (PDF or Word) and answer the application questions: Are you eligible to work in the UK? Do you hold a full driving licence? How did you hear about us? Submit via the provided online link.
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