We have an exciting opportunity for Casual Duty Managers to join our team at The Story, Durham. WHAT IS INVOLVED? Do you have a passion for working with people, an interest in history and experience leading teams providing exceptional customer care? The Story brings some of the most important historic collections in the region together to celebrate the rich history of County Durham in the grade II listed Mount Oswald House, which has been transformed into a new heritage hub. Discovering personal and local histories will be easier than ever possible before through family friendly exhibitions and events, new research facilities and cutting-edge digital tools. You will be managing and motivating a team to ensure every visit to The Story is smooth and inspired. You will handle sales and cash, provide directions to services around the building, assist users in the digital research area, deliver short public tours, develop rotas, promote donations, facilitate events, and collect essential data from our audiences. The role also requires knowledge of Health and Safety issues, awareness of security and evacuation procedures. If you would like an informal discussion about this role please contact Operations Manager Rob King at robert.king@durham.gov.uk WHAT WILL I NEED? You will need a NVQ Level 3 or equivalent experience in a relevant discipline and a First Aid qualification or willingness to work towards Please refer to the Job Description, Person Specification and Vacancy information pack provided for details of the role and detailed requirements. REWARDS AND BENEFITS We offer generous rewards and benefits that are designed to help you perform at your best: Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service. Option to purchase up to 10 additional days annual leave per year. Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS. Wellbeing Portal and access to an Employee Assist Scheme. Wide range of learning and development opportunities including professional qualifications, coaching and mentoring. Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers). Discounted DCC gym membership. Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT, Armed Forces, Carers, Menopause. Trade Union membership. A range of other salary sacrifice schemes such as car leasing. Rewards and benefits are subject to individual terms and conditions. Take a closer look: Rewards and Benefits SOCIAL MEDIA Don’t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council! Follow us on Instagram Like us on Facebook HYBRID WORKING (if applicable) Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process. Take a closer look: Equality Diversity and Inclusion in our Workforce INTERVIEWS It is anticipated that interviews will be held at The Story on Wednesday 8th October. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. HOW TO APPLY In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed. If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentREG@durham.gov.uk or telephone 03000 26 27 27 selecting option 5 for Regeneration. We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. VPRS/161