JOIN THE TEAM AT NELL’S – GROUP SALES & RESERVATIONS MANAGER Recently listed in The Time’s Best Places to Work 2025 and in Code Hospitality Happiest Places to Work 2025, Nell’s is growing fast and we’re looking for a Group Sales & Reservations Manager to help steer us toward our ambitious goals. This is your chance to make a big impact at head office, shaping the financial future of one of Manchester’s most exciting hospitality brands. Who We Are Nell’s is a neighbourhood bar serving up big ‘za with a simple purpose: to create places full of happy people - whether that’s our guests or our team. With six existing sites across Greater Manchester and big expansion plans, now’s the perfect time to jump on board. Our Values Be Real - Honest, fair, down-to-earth, and inclusive. Be yourself, we celebrate individuality. Bring It - Show up, bring your A-game, and keep the good times flowing. Create Sparks - Full of energy, big ideas, and fresh ways of doing things. Care A Lot - Purpose-led, people-focused, and committed to sustainability. What You’ll Be Doing Sales & Business Development Proactively identify and develop new business opportunities to grow private hire, group bookings and corporate revenue. Build and maintain strong relationships with corporate clients, event agencies, local businesses and community partners. Conduct regular local outreach to increase brand awareness and nurture meaningful partnerships. Create and manage contra partnerships with local hotels, theatres, community groups and aligned brands. Represent Nell’s at networking and hospitality industry events where appropriate. Secure high-value bookings and repeat business across multiple venues. Reactive Bookings & Guest Journey Manage and convert all booking enquiries for groups of 13 guests. Upsell packages, add-ons and menu enhancements to maximise spend per head. Collaborate with Marketing and Operations to create compelling, guest-friendly packages and minimum spends. Own and optimise the booking system (Collins), ensuring booking types, processes and the guest journey are clear, effective and commercially strong. Support and coach site teams to confidently use the booking system to its full capability. Organise and host networking events, venue showcases and client site visits. Deliver tailored solutions that balance guest expectations with operational excellence. Reporting, Strategy & Growth Track and analyse sales performance, booking trends and conversion metrics. Provide regular reporting and insights to senior leadership. Develop and execute strategic sales plans to meet and exceed revenue targets. Work alongside Operations to create site specific plans and tactics to hit budgets and uplift sales on quiet sessions. Deliver against monthly KPIs and maintain clear activity reporting. Work closely with the Sales & Marketing Lead on long-term seasonal planning. Stay updated on market trends, competitor activity, and guest preferences. What’s in It for You? Competitive Salary & Bonuses - Your hard work won’t go unnoticed. Career Growth - Want to open a new Nell’s? We’ll help make it happen with funded courses & leadership development. Perks Galore - Free food and drink on shift and generous staff discounts at all sites when not at work. Inclusive Culture - A welcoming, fun workplace where everyone belongs. Private Health - Access to a private GP and covers you for inpatient or outpatient care with our partner Vitality. Make a Difference - Get involved in sustainability initiatives, community projects, and charity events. Well-being Support - We understand the demands of hospo life, which is why we offer well-being support, including 12 free counselling sessions a year with Health Assured. Celebrations - Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year! Travel Perks - 50% off late-night taxis to get you home safely after work. Hospitality Hikes - Fully funded hospitality hikes to keep you active. 3 Days off at Christmas! - A rare perk in hospitality, we close for 3 days at Christmas to allow our teams to spend time with friends and family. Enhanced Maternity and Paternity - Enhanced policy available to all team members Enhanced Sick Pay - 10 days per year of paid company sick pay for salaried team members. What we’re looking for: • Proven experience in sales, business development or events management within hospitality. • A strong network across Northern hospitality, corporate and events sectors. • Commercially aware, target-driven and confident negotiating high-value bookings. • Experience building sales strategies and delivering clear reporting. • Comfortable using CRM systems and booking platforms (Collins experience preferred). • Self-motivated and proactive, with the ability to work independently. • Collaborative mindset, able to build strong relationships with Marketing, Operations and site teams. • Positive, energetic and tenacious attitude. • Passion for hospitality, competitive socialising and creating guest-focused experiences.