We are looking for a Customer Experience Manager to join our Transportation team in Brixworth. In this role, you will take a customer-focused approach to continually enhance the experience we deliver, ensuring our customer excellence strategy is brought to life across the transportation communities we serve.
Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.
Location: Brixworth, Northamptonshire
Contract: Permanent Full time 37.5 hours,
Salary: £60,000 per year + £6.7k annual car allowance + private healthcare + benefits
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Customer Experience Manager, you will act as a champion for our customers- leading, influencing, and shaping positive experiences across multiple channels, processes, and touchpoints. You will ensure that customers and community members remain at the heart of our decision-making while clearly demonstrating the value and impact Kier delivers.
Your day to day will include:
* Responsible for delivering customer and communication strategies and plans, ensuring consistency across all customer and communication activities within West Northamptonshire Council
* Providing customer excellence and first-class stakeholder engagement
* Support teams and projects where necessary to deliver contract requirements
* Support the delivery of the highways social value performance excellence plan
* Event management and community engagement with internal and external stakeholders
What are we looking for?
This role of Customer Experience Manager is great if you:
* Proven experience in engaging with senior members of the public, with the ability to empathise across diverse customer groups while demonstrating exceptional people skills
* Can work under pressure and be confident enough to make quick decisions
* Bring a result focussed attitude with a drive to make things happen and able to influence change, with skills in managing teams, being process driven and able to identify gaps in a process
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
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