Key Objectives
To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved
To schedule all logistical activities onto the IT system
SPECIFIC RESPONSIBILITY To answer telephone queries from customers, partners and contractors in a timely and courteous manner
To process orders/collections/repairs for equipment on the Community Equipments IT system
To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions
To follow all process and procedures as directed
To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements
To ensure scheduling is done within the requirements of the service and to meet the performance indicators
To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements
To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner
Knowledge of data protection requirements
Welsh Language Level 1 - All employees will be required to undertake a basic Welsh Language Induction to reach this level. Please refer to The Welsh Language Skills Guidance online
Experience of working within a customer focused environment
Experience of working with a range of IT packages
Experience of working with customers with a range of support requirements
Customer Service Assistant Customer Service Assistant Customer Service Assistant Customer Service Assistant Customer Service Assistant Customer Service Assistant Customer Service Assistant
TPBN1_UKTJ