Better places, thriving communities.
Lead. Inspire. Deliver Excellence.
We're looking for a dynamic Head of Operations to oversee a large, multi-service contract, driving strategic growth and operational excellence across cleaning and catering services. You'll own the P&L, lead performance improvements, and ensure services meet national standards and client expectations.
Main Duties:
As the Head of Operations, you will lead by example, creating an engaged workforce across the entire contract by creating an environment of trust and inspiring communications at all levels. You will proactively ensure resourcing needs are considered / planned for the year and managed on a regular basis by their teams in line with the Mitie Addresses changes to this are met through effective business planning on an on-going basis. You will be an advocate of performance management for their contract, ensuring all management and their teams have set objectives aligned to the business plan and linked to the business strategy. In addition to this, you will provide guidance to operation managers and staff while ensuring that the necessary skills and competency levels are in place (developed or acquired), and that a strong service ethos is encouraged and maintained in pursuit of excellence with a ‘right first-time approach'.
What You'll Do:
1. Champion high standards and efficiency across all service lines.
2. Build strong client relationships and act as a trusted partner.
3. Lead and develop engaged, high-performing teams.
4. Drive strategic planning, performance management, and succession planning.
5. Ensure compliance, safety, and value for money in all operations.
6. Represent Mitie professionally in client meetings and forums.
What You'll Bring:
7. Strong leadership and stakeholder engagement skills.
8. Strategic thinker with hands-on operational expertise.
9. Excellent communication, negotiation, and decision-making abilities.
10. Financial acumen with experience managing budgets and driving profitability.
11. Proficiency in Microsoft Office, CAFM, COUPA, SuccessFactors, and data analytics tools.
12. Level 4 Food Hygiene certification and experience in patient catering.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .