About The Role
Saint Laurent are looking for dedicated, service-focused individuals to join their team as Client Advisors at Heathrow Airport.
As a Client Advisor, you will actively contribute to store sales and the achievement of key performance indicators. You will provide a unique, memorable, sophisticated, and lasting experience to both external and internal clients. Additionally, you will support the management team and colleagues while consistently upholding the Maison's values, image, and standards.
MISSIONS & RESPONSIBILITIES:
1. Provide an outstanding client and after-sale service to all visitors and clients
2. Show passion in connecting and reconnecting with clients, putting them at the centre; identifying their needs and anticipating their future requests
3. Cultivate a robust client portfolio to secure a proactive and growing business
4. Drive performance to exceed individual sales and Key Performance Indicator (KPI) goals by having a business mindset and an entrepreneurial approach
5. Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
6. Show a transparent and genuine attitude with the client and create a unique connection with them
7. Communicate in a professional and authentic way, with clients and colleagues
8. Effectively use all the available tools to optimise business opportunities
9. Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
10. Adhere to all company policies and operational procedures and follow them
About You
The ideal candidate for this role will have previous experience in delivering high-quality service, focused on client expectations, ideally in fashion and accessory retail, customer service, or luxury hospitality. Additionally, you will:
11. Have a personal sense of style and a passion for fashion culture, with a flair for creating personalised looks
12. Possess a natural business mindset and an entrepreneurial spirit
13. Be open-minded and seek a company that values audacity and authenticity
14. Demonstrate a strong team spirit and commitment to achieving shared goals
15. Be comfortable using tools and applications, and quick to learn new technologies
16. Be motivated to work in a fast-paced environment, with the ability to multitask and prioritise effectively
17. Bring a proactive, enthusiastic, and solution-oriented attitude
18. Have excellent written, verbal, and listening skills in both English and the local language
19. Embrace change as an opportunity for growth and development