Job Description:
Job Title: Senior Operations Associate – AML/KYC Refresh
Corporate Title: Up to Assistant Vice President
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
We are committed to being a diverse and inclusive workplace for everyone, hiring individuals with a broad range of backgrounds and experiences, and investing heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes in working together and offering flexibility to our employees, depending on roles within the organization.
Working at Bank of America offers opportunities to learn, grow, and make an impact. Join us!
Location Overview:
This is a full-time, in-office position at our Bromley office, located in one of London’s greenest boroughs, with easy access to central London via train.
Role Description:
The Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) team is part of Global Operations, responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks and maintaining client records.
The role involves supporting the AML/KYC refresh process as part of the annual cycle. The associate will analyze and resolve complex operational problems and serve as a technical expert in KYC/CDD processes. The environment is dynamic, with new initiatives and systems being implemented, providing opportunities for contribution and growth. The associate will also guide less experienced colleagues in resolving complex transactions and operational issues.
Responsibilities:
* Conduct client due diligence (CDD) and enhanced due diligence (ECDD) according to internal policies, procedures, and regulatory guidelines, especially for complex jurisdictions and client structures.
* Review refresh requirements for assigned jurisdictions, ensuring accuracy and adequacy before client communication.
* Collaborate with sales and client outreach teams to obtain and validate documentation for refresh processes.
* Perform client remediation and refresh activities by reviewing documentation, databases, and proprietary systems to ensure compliance.
* Ensure adherence to jurisdictional regulatory requirements related to KYC.
* Participate in internal and external audits and quality checks.
Qualifications:
* Experience in AML/KYC/CDD processes required.
* Experience working in a process-oriented environment that undergoes periodic changes.
* Proficiency with MS Office Suite (Excel, Word, Outlook, Access).
Preferred Skills:
* Teamwork skills are a plus.
* Ability to meet tight deadlines while maintaining data accuracy.
* Self-motivated with minimal supervision.
* Excellent verbal and written communication skills.
* Strong organizational and multitasking abilities.
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